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How do I get the new plastic LTCH?
- Thread starter lovemachine
- Start date
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I applied for a duplicate on Monday and after 20 minutes on the phone with tech support, was able to submit and pay. Got an email yesterday that I needed to call and confirm my identity, etc. Calling this morning in between meetings so we'll see how it goes.
Requested and paid online on 10-4. Got the email to call and verify on 10-8. I asked about approximate delivery times and they said 3-4 weeks.
They must have had a database corruption they can't determine when it happened. There's really no other reason to have to enter all that information online, then call to verify it. I think one of the "electronic signature" type items on the request form was to affirm all the information given was accurate.
They did the following:
Asked for my license number
Verified my address
Verified my height and weight
Asked if I had any additional scars or tattoos.
They must have had a database corruption they can't determine when it happened. There's really no other reason to have to enter all that information online, then call to verify it. I think one of the "electronic signature" type items on the request form was to affirm all the information given was accurate.
They did the following:
Asked for my license number
Verified my address
Verified my height and weight
Asked if I had any additional scars or tattoos.
Gluemanz28
Grandmaster
"...they had an issue transferring information from one program to another."
Nice to see they tested their software before putting it into production!
I'm just glad that they called to confirm. While getting my LTCH with the Name Ersel Twang would be funny at first, the reality is that it would suck like a straw factory to wait for my new plastic Larry to show up only to have the wrong info. I'm thinking that getting it corrected would have to be stressful.
AngryRooster
Master
Pretty much the same here. Called at 10, went right through. Was asked to verify name, address & license number. She said she wanted to update my current information. Asked me my build (small, medium, large) city of birth & scars or tattoos. Also time at current residence. She said it would be 3-4 weeks. Pretty simple.
What is up with the range in questions? All I got was name, license number, and reason.... I'm full of scars and have tattoos but didn't get asked about those, build, or residence...
AngryRooster
Master
It could be the length of time since it was issued/renewed. I've had mine for just over 20 years and got the lifetime shortly after it was available. Since I haven't had to renew it they may have just wanted to see if anything has changed. Not sure, just a thought.
This is interesting...
My dad called because he received an email as well. They only asked him for his name, date of birth and if it was truly a request for a duplicate. (washing machine ate it)
Based on everyone getting different questions, it makes me think that they're questioning the accuracy of what came in during their conversion and are just doing some spot checking.
Would have hoped that they'd have checked things over BEFORE going live... but it is the state
My dad called because he received an email as well. They only asked him for his name, date of birth and if it was truly a request for a duplicate. (washing machine ate it)
Based on everyone getting different questions, it makes me think that they're questioning the accuracy of what came in during their conversion and are just doing some spot checking.
Would have hoped that they'd have checked things over BEFORE going live... but it is the state
Just got off the phone with them. For me they only asked for:
LTCH #
DOB
Mailing Address
I asked why the questions varied from person to person and she said there was file corruption and not all the data transferred. Applications that were filled out completely showed random blanks and/or partial info. The call is to verify whatever info is missing.
Was told to expect the card in 2-3 weeks.
LTCH #
DOB
Mailing Address
I asked why the questions varied from person to person and she said there was file corruption and not all the data transferred. Applications that were filled out completely showed random blanks and/or partial info. The call is to verify whatever info is missing.
Was told to expect the card in 2-3 weeks.
For me, I just wanted a nicer plastic card that fits in my wallet better. I know it's not even required to carry it, but I do, and wanted something other than the laminated paper now that it is available.
You guys moved the discussion from the other thread, and didn't tell me??? 
I was missing out.
I saw the email today, and called. Was on hold for just under 15 minutes, they asked for my license#, name and DOB. It did not sound like any of my change of address info was saved from my online session on the 1st, she reentered all of it. I asked how long, and was told 4-6 weeks.
I was missing out.I saw the email today, and called. Was on hold for just under 15 minutes, they asked for my license#, name and DOB. It did not sound like any of my change of address info was saved from my online session on the 1st, she reentered all of it. I asked how long, and was told 4-6 weeks.
Yep.Funny that they are asking different callers different questions.
Doesn't sound like they're real consistent. I assume you folks are paying with a card? Seems like it should be as simple as "My info is the same. My LTCH # is _______. My payment card # is _______. I appreciate your promptness, thank you."
Nope. I just moved, so I needed to change my address and I got the e-mail.
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