.......... I wish that I had never brought it up because I hate for the sh*tstorm whipped up by the mfr to rub off on the retailer who has acted most admirably.
No, you had a product issue and addressed it.
If anything it showed Chris to be a stand up guy that takes care of issues.
He could have told you jump but instead he said no problem, I'll take care of it.
It would make me much more likely to do business with him than less.