For some people "hell no" is no different than "no".
To any CUSTOMER there is.
For some people "hell no" is no different than "no".
Y'all do realize it wasn't about the money, right? it was about the way the seller acted and his rudeness.
Y'all are focused on the fact that he was asking about $20 and completely ignored the fact that he felt he was treated poorly. I imagine they could have offered an extra $10 off and he would have still bought somewhere else because of the attitude.
I find it incomprehensible that some of you still believe that FL's response was acceptable. Personally, had they responded with something like "unfortunately we can't go that low", I'd have bought it in a heartbeat.
Given the response the OP got, I don't care if it was the last of that model in the world, I wouldn't have bought it....
Maybe its because I work in sales? Dunno....Although I'm unfathomably surprised that so many of you insist that you would have made the purchase in the OP's shoes. Well NOT me, and NOT the op.
Kudos OP
-samwathegreat
Seems you found a salesman who disagrees with you.
You both apprently rubbed each other the wrong way...don't be so (*) about it, live and learn. You both stood your ground over a few dollars difference. You ended up getting something that wasn't what you wanted because of it. I'm not sure if you can chalk that up as a win.
I bet you'd rather have what you want, $40 less in your pocket, and not have wasted all this time typing and mulling it over since the show. All that time and energy wasted alone has got to be worth more than $40. If you'd put that time and effort into your business you probably could have made more than that several times over by now.
Very interesting discussion, it sounds similar to some that have been had regarding salesmen smoking in the shop too. If a salesman is rude to a customer and loses that person forever, that's between him and the owner. If the owner is cool with salesmen who make comments like that, then that's his business. I agree with chasekerion though, there was simply no excuse to be rude. Part of being professional is treating every person and every interaction as a unique situation. It doesn't matter that people have been trying to nickel and dime you all day. You still treat the next customer with respect and if you won't negotiate on price then simply and politely say that. In college I worked for a company that did not negotiate on price, in an industry where most businesses would. How on Earth did we ever sell anything when the products we sold were the same as the other places? Knowledge, personality, benefits/features, etc. All the salesman had to do was ask a few questions and he MIGHT have made the sale and created a customer. "Bob has it for $20 cheaper? That's a pretty good price, is it the exact same model?" "Oh, his model has the safety and ours doesn't? Were you looking for that particular model with the safety or without?" "Without? I see, well ours does not have the safety and that seems to be a feature that you were sort of partial to. Unfortunately I can't come down on the price, but the fact that our pistol is without that safety may make it worth the extra few dollars to you. If not, I would certainly understand if you bought from Bob instead, he's a good guy and a good friend of the shop."
Oh yeah I realize that but the rudeness seemed to stem from the price, and the act of trying to negotiate. I remember negotiating for a used car at a southside auto dealer. I had seen virtually the same car, with about 10,000 less miles about two hours earlier at a different dealer for $2000.00 less, so I thought good time to try to bargain. So I mentioned that and the guy got all bent out of shape saying he prices his cars fairly, blah blah blah. So My wife and I just got up and left. And the guy still had this "I can't Believe they are leaving look on his face". Went on down the road and actually found a better car with less miles a few less bells and whistles, and a much better price and better customer service that both of the other dealers. The Car was a 1999 Town and Country, that we still drive, and the dealer was Ray Skillman.Y'all do realize it wasn't about the money, right? it was about the way the seller acted and his rudeness.
Y'all are focused on the fact that he was asking about $20 and completely ignored the fact that he felt he was treated poorly. I imagine they could have offered an extra $10 off and he would have still bought somewhere else because of the attitude.
I have been in CS, all my life... 40 + years.... If YOU, want MY business, YOU had better be NICE to me... what the op is talking about, IMHO, is what I call the Mc D attitude, YOU GET IT MY way, or YOU don't get it !!!!! I am a CUSTOMER, and I CHOOSE where I spend MY money... YOU make YOUR living servicing ME .... If I think YOU, are NOT servicing ME, then I go somewhere else !!!!!I've been to stores where I'll have the occasional guy that's short with me, or seems like a snob, or seems to avoid me, but I can handle that. If it happens again and again, I start to avoid that store. As a customer and a human being, I don't like being treated like crap on a regular basis.
That being said, I'm not sure I'd save $20 to buy a pistol with a feature I did not want or was not fond of because I had a callous sales rep. Sounds like the guy's not from a customer service background, maybe a gun background. Would I have bought the pistol from them anyway? Yes. But then again, I don't think it's reasonable to ask a gun shop to "price match." They're not Wal-Mart.
You absolutely have the right to not shop somewhere if you don't like the service, but I think I would have bought there anyway.
That Says it best!I have been in CS, all my life... 40 + years.... If YOU, want MY business, YOU had better be NICE to me... what the op is talking about, IMHO, is what I call the Mc D attitude, YOU GET IT MY way, or YOU don't get it !!!!! I am a CUSTOMER, and I CHOOSE where I spend MY money... YOU make YOUR living servicing ME .... If I think YOU, are NOT servicing ME, then I go somewhere else !!!!!
Oh yeah I realize that but the rudeness seemed to stem from the price, and the act of trying to negotiate. I remember negotiating for a used car at a southside auto dealer. I had seen virtually the same car, with about 10,000 less miles about two hours earlier at a different dealer for $2000.00 less, so I thought good time to try to bargain. So I mentioned that and the guy got all bent out of shape saying he prices his cars fairly, blah blah blah. So My wife and I just got up and left. And the guy still had this "I can't Believe they are leaving look on his face". Went on down the road and actually found a better car with less miles a few less bells and whistles, and a much better price and better customer service that both of the other dealers. The Car was a 1999 Town and Country, that we still drive, and the dealer was Ray Skillman.
Wow. I've heard such self-righteous indignation from idealistic teenagers and such. But man, how do you make it through life? I mean, seriously? The world is a rough and tumble place… and you can't be so fragile and easily offended as you're going through it.
You know, it's the same advice we give our kids and stuff. We don't tell our kids to pick every fight that they come across, do we? We don't tell them (I hope) to respond to every cross look, every cross word and every perception of "bad attitude." We tell them to believe in themselves. And part of believing in yourself is having the confidence that you can navigate your way through problems, off remarks and surly personalities (even gun store personalities!). But not just to give up and hide in the safety of only "pleasant" people. It is for the weak and timid to take such constant refuge, or to take such fast umbrage at the slightest remarks.
I understand that the Liberty salesman didn't spit out the words to the OP -- you know, with like vehemence and sarcasm or anything. He's human, and so are you. This could've been easily overcome.
Here's how I see it: I simply believe in my positive energy to prevail in situations like that. And in doing so, I am not damaged, insulted or lessened in any way; in fact, in prevailing I am stronger. It's that easy and it usually works.
But it's unbelievable (to me) how helpless some of you seem to become -- and how quickly -- if the slightest part of a business (or social, too?) encounter doesn't go the best way it could. How do you all make it through life? Maybe I'm just living in the wrong zip code?
Agreed! I've spent 30+ years in CS, I even got fired for being rude to a customer, Even though I know it did not happen. Because they would not give any details, or tell me exactly what I said. just telling a story about an experience relating to price since price and profit margins have entered into the discussion.I, as a CUSTOMER, don't give 2 ****s about "where" the rudeness came from. I come to you, I am polite and you are rude, well that is unacceptable. Period. I would not be employed if that was how I treated my customers.
Wow. I've heard such self-righteous indignation from idealistic teenagers and such. But man, how do you make it through life? I mean, seriously? The world is a rough and tumble place… and you can't be so fragile and easily offended as you're going through it.
You know, it's the same advice we give our kids and stuff. We don't tell our kids to pick every fight that they come across, do we? We don't tell them (I hope) to respond to every cross look, every cross word and every perception of "bad attitude." We tell them to believe in themselves. And part of believing in yourself is having the confidence that you can navigate your way through problems, off remarks and surly personalities (even gun store personalities!). But not just to give up and hide in the safety of only "pleasant" people. It is for the weak and timid to take such constant refuge, or to take such fast umbrage at the slightest remarks.
I understand that the Liberty salesman didn't spit out the words to the OP -- you know, with like vehemence and sarcasm or anything. He's human, and so are you. This could've been easily overcome.
Here's how I see it: I simply believe in my positive energy to prevail in situations like that. And in doing so, I am not damaged, insulted or lessened in any way; in fact, in prevailing I am stronger. It's that easy and it usually works.
But it's unbelievable (to me) how helpless some of you seem to become -- and how quickly -- if the slightest part of a business (or social, too?) encounter doesn't go the best way it could. How do you all make it through life? Maybe I'm just living in the wrong zip code?