I have had a couple of issues with Botach, but at the price and free shipping, it is not a big deal for me. I know others have had major issues, but at the same time, if you order with a credit card, you have protection and Botach sells a lot of stuff.I just placed my order from this company. I'm am Militec and Ballistol fan so I am looking forward to trying the Frog. The best price plus free shipping. I just hope I didn't do wrong.