So I'm curious to know if anyone else has had this type of experience when dealing with Glock's Customer Service? The reason for my call was simple, I wanted to get a straight answer directly from Glock about what does and doesn't void their Warranty, I didn't have a TON of questions, I didn't take an excessive amount of time in asking my questions, I only had two;
1. Does shooting Steele Case Ammunition void the Warranty?
2. Does a simple modification like re-finishing the Barrel void the Warranty?
The first time I called was the day I picked my Glock up, I was on my way home so decided to call, the guy was a DI*K, he was very short with me and extremely rude, the above mentioned questions were asked and here's the answers I got;
1. "YES, we do NOT recommend anything other than brass ammunition"
2. "YES, we do NOT recommend ANY type of modifications, doing so would void your Warranty"
After doing a bit more research, I found that the information that I got from the first guy didn't seem quite right, so I decided to call again.
Plus, I figured the guys attitude the first time was simply a fluke or I had caught him on a bad day, everyone knows what that's like, maybe the guy had just got off the phone with someone that cussed him out, so I was giving him the benefit of the doubt...
Well, not so much, after making my second call I have ZERO doubt that the people that work for Glock are just AS*HOLES plain and simple, here's how guy #2 answered the questions;
1. "NO, as long as your shooting factory Ammunition you can shoot any kind you want"
2. "Glock doesn't recommend ANY type of modifications to our firearms"
The answer I got to question 2 was weird, the guy wouldn't come right out and say that it would void my Warranty, so I asked him, you don't "recommend" modifications or modifications void the Warranty? He said, "well, Glock doesn't recommend that any type of modifications are made"
I said "you're not answering my question, is it that Glock doesn't recommend it, or is it that it will void my Warranty?" He would not answer my question, so I said "let's say I refinish the barrel, and my trigger fails, would Glock fix the trigger?" he replied, "yes, we would fix the trigger but if something goes wrong with the barrel it's no longer covered"
WOW... How hard was that? I know these guys are trained to have specific responses to specific types of questions, but that's no reason to be a DI*K about it! It's hard to get across in this post the type of attitude that I got from both these guys, but as a small business owner, I would NEVER think of speaking to any of my customers in that way! Just poor customer service, I encourage you guys to call, I'd like to see if anyone else is getting the same type of attitude I was getting, 770-432-1202
Either way, I sure am glad Glock is not in the Customer relations business, because from what I can see, there good at but one thing, and that's making firearms!
1. Does shooting Steele Case Ammunition void the Warranty?
2. Does a simple modification like re-finishing the Barrel void the Warranty?
The first time I called was the day I picked my Glock up, I was on my way home so decided to call, the guy was a DI*K, he was very short with me and extremely rude, the above mentioned questions were asked and here's the answers I got;
1. "YES, we do NOT recommend anything other than brass ammunition"
2. "YES, we do NOT recommend ANY type of modifications, doing so would void your Warranty"
After doing a bit more research, I found that the information that I got from the first guy didn't seem quite right, so I decided to call again.
Plus, I figured the guys attitude the first time was simply a fluke or I had caught him on a bad day, everyone knows what that's like, maybe the guy had just got off the phone with someone that cussed him out, so I was giving him the benefit of the doubt...
Well, not so much, after making my second call I have ZERO doubt that the people that work for Glock are just AS*HOLES plain and simple, here's how guy #2 answered the questions;
1. "NO, as long as your shooting factory Ammunition you can shoot any kind you want"
2. "Glock doesn't recommend ANY type of modifications to our firearms"
The answer I got to question 2 was weird, the guy wouldn't come right out and say that it would void my Warranty, so I asked him, you don't "recommend" modifications or modifications void the Warranty? He said, "well, Glock doesn't recommend that any type of modifications are made"
I said "you're not answering my question, is it that Glock doesn't recommend it, or is it that it will void my Warranty?" He would not answer my question, so I said "let's say I refinish the barrel, and my trigger fails, would Glock fix the trigger?" he replied, "yes, we would fix the trigger but if something goes wrong with the barrel it's no longer covered"
WOW... How hard was that? I know these guys are trained to have specific responses to specific types of questions, but that's no reason to be a DI*K about it! It's hard to get across in this post the type of attitude that I got from both these guys, but as a small business owner, I would NEVER think of speaking to any of my customers in that way! Just poor customer service, I encourage you guys to call, I'd like to see if anyone else is getting the same type of attitude I was getting, 770-432-1202
Either way, I sure am glad Glock is not in the Customer relations business, because from what I can see, there good at but one thing, and that's making firearms!
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