OK yesterday I called and emailed S&W. The guy on the phone was just ok, he said he was going to ship me a return shipping label to return the whole gun.
Now the guy who returned my email was another story. He is shipping me out a new spring and said i should have it in 48 hours. I'll post an update when I receive the new spring.
Still waiting on a reply to an email about my front sight sent on Saturday and I'm a huge M&P fan.
The recoil spring was bent just like the pics I posted? Did you contact S&W?I picked up a Shield last week and the recoil assembly was bent the same as yours before I even fired the gun.
Haven't had any malfunctions yet. About a 100rds of Federal and handloads.
First Post here (besides intro).
Yesterday I picked up a M&P Shield 9 for backup/ccw. I shot 150 rounds through it and was very impressed. Mostly impressed with the trigger and low amount of felt recoil. Weapon just handles recoil well, like it was a much larger gun. Anyway, to the problem...
Got it home and field stripped it to clean and noticed that the recoil spring was bent. see pics. I reassembled the weapon and now the slide will not come off. It is like the recoil spring is now out of position and is blocking the slide from coming off. Put it back together and called S&W. They have no knowledge of the weapon since its so new and are sending me a return label.
The only thing i can think of except that it is defective is that the recoil spring wasn't seated properly? Any thoughts or ideas? Needless to say I am extremely disappointed especially after being so impressed with the way it shot. Not sure if i trust it now. Have to see how S&W handles this issue.
Sorry pics aren't great, from camera-phone.
Nothing really to report about the spring. Just customer service update.
I got a new recoil spring in the mail today from S&W but they had me send the gun in for repairs. Also, Fedex reports that the gun was received on Monday 4/23/12 but the customer service rep I called today has no record of this and told me to call back next week. I hope they are just busy... Will try again Monday.
Did the dot just get dirty or did it fall out? I don't know why but all of my M&Ps seem to have a problem keeping the front site clean LOL I bought a small thing of gloss white paint from the craft section at WalMart and keep that and a couple of toothpicks handy to spruce up the sites from time to time as part of it's regular maintenance!
The white "filling" or cap, whatever it was fell completely out
I've got the toothpicks and a Crayon on me now
I plan on upgrading to night sights anyway. Just want something to have to keep me at bay until I get em'.
Call S&W and 'splain to them what happened. Chances are that you'll get a new sight sent your way.
-J-
I picked up my Shield a few hours ago. I checked my recoil spring and it looks fine-- no denting or bending.
I'll run it on my Bobcat Steel on Saturday and see how it goes.
If you got the recoil spring, what are they fixing at S&W?
Thanks, as far as field strip/clean before I fired it goes. I did remove the slide in the shop but not the recoil spring or barrel. There is a rounded "cutout" where the recoil spring seats onto the barrel if it installed properly so i don't know how it could have come out. I'll update the status of this issue as it progresses.