Feel free to PM myself or any of the other INGO LEO's the name or names of the officers. I can pretty much promise you I know them and if this truly did happen the way you have posted then I or one of the others can deal with it. We, as LEO's, do not like it when others give us a bad name.
If you REALLY want something to come out of this other than a "B" fest on the internet............now is your chance.
dsom2006
Take him up on his generous offer. At least he can TRY to resolve the issue for the next person.