I think they are like anywhere else, it just depends on the day. I purchased my SP101 from them last spring. They had it new cheaper than I could have picked up a used one. They treated me well. I stop in when I am in the area, they always greet me and offer assistance.
I was in about a month ago. The place was packed, they still offered to help me on several occasions and were friendly towards me. I will continue to stop in when I am in the area. If they have the right gun at the right price I will buy from them again.
"cheaper than...a used one"? Really?
Where did you see used SP101's that high?