How many members have openly asked about company’s new to them in the open Forum. The reviews given are usually pretty spot on and come from personal experiences.If you're advice is followed no one can answer you. It might be considered bashing.
Honest opinions about the experience of dealing with a vendor should be welcome whether they deal in widgets or firearms. The term YMMV certainly applies when discussing service. My experience with a company may be 180 degrees from yours, but if we both relate our experiences honestly others can use them to aid in the decision of whether to deal with that company.
I know I'm not the only one who searches for reviews when deciding whether to buy from a company I've never dealt with.