I made deal a while back for three Thermold 47 rd AK mags. They sat for a couple days before I had a chance to try them out and when I did, I was shocked to find that they absolutely would not fit in any of my AK's. The Maadi, Sar-1, Norinco's and WASR 10/63's all were a no-go. I even tried them in the Draco's. I even tried them in a WASR I don't use because the mag-well is so bubba-ed out that nothing will stay mounted. Again, nada, zip, zilch.
I'm pretty picky with my AK mags and typically use Bulgarian, Chinese, Romanian for the metal mags, and PMag for plastic. I do have a few other Thermolds though that function perfectly. A quick comparison of the old vs the new showed the area around the feed-lips on the new was approx 1/8" bigger.
So, I fired off a quick email to Thermold, explaining the problem. Within an hour, I had a response and an offer for them to replace all three at no cost. Keep in mind that I did not buy the bad mags from them (and told them so in my initial email). They didn't care and just wanted to make it right. I sent the bad mags out last Tuesday, they got them Friday and immediately shipped out my replacements. Got the new ones this afternoon and after verifying that they indeed would fit in all my AK's, I took them out for a live-fire test. Each new mag was filled and fired 4 times with zero issues!
So, Thermold may not make the finest product on the planet but the customer service provided by Tom and Sylvan was top-notch. And, I can honestly say that every Thermold mag I posess works like a champ. I won't hesitate to buy Thermold mags knowing that if there is a problem, at least they stand by their product and will quickly try to make it right.
+1 to Thermold.
I'm pretty picky with my AK mags and typically use Bulgarian, Chinese, Romanian for the metal mags, and PMag for plastic. I do have a few other Thermolds though that function perfectly. A quick comparison of the old vs the new showed the area around the feed-lips on the new was approx 1/8" bigger.
So, I fired off a quick email to Thermold, explaining the problem. Within an hour, I had a response and an offer for them to replace all three at no cost. Keep in mind that I did not buy the bad mags from them (and told them so in my initial email). They didn't care and just wanted to make it right. I sent the bad mags out last Tuesday, they got them Friday and immediately shipped out my replacements. Got the new ones this afternoon and after verifying that they indeed would fit in all my AK's, I took them out for a live-fire test. Each new mag was filled and fired 4 times with zero issues!
So, Thermold may not make the finest product on the planet but the customer service provided by Tom and Sylvan was top-notch. And, I can honestly say that every Thermold mag I posess works like a champ. I won't hesitate to buy Thermold mags knowing that if there is a problem, at least they stand by their product and will quickly try to make it right.
+1 to Thermold.
