Smith and Wesson testimonial

[jsn_mooney]

As I posted a recently, I had aquired a 657-4 used, and was having some problems with. It had me stumped, so I went ahead and contacted Smith and Wesson about sending it in for service.
Let me tell you, S&W's customer service is bar none the best I've ever dealt with. I e-mailed them on 3FEB stating my problem, the next day I recieved an e-mail from them with a pre-paid FedEx label attatched. I shipped it out 5FEB, and just picked it up tonite 15FEB.
Enclosed was a letter stating that they had replaced the extractor rod and center pin free of charge. No muss, no fuss, no BS. I wasn't out anything but 2 trips to FedEx- and I could have called and had it picked up if I wanted to. +1 for Smith & Wesson customer service!!!

 

[WLW]

That is good to know... I have heard that same story a few times. It adds to my confidence in them. I own a few S&W's... my wife would say more than a few, but I'll stick with a few as my description

 

[speedsix]

S&W is a great company. They get some bad press that they don't really deserve.

 

[dbeattie]

I agree. I like s&w. Have owned a lot of them over the years, along with a lot of other brands, but keep coming back to them. Glad to hear their customer service is still good as it used to be.

 

[JohnP82]

Glad to hear they took care of you!

 

[reaper101]

gotta love S&W great guns and great service. ive never had to deal with there service first hand but have heard good things from people who have. Good to hear it worked out for you.

 

[HandK]

Good for you! and S&W, thanks for sharing that!

 

[DBH]

That is great! Makes me happy I have a couple of smith products.

 

[jason conley]

My 327 tr broke it's hammer they returned it to me in less than a week.

 

[Bshaw]

S&W

I have a few S&W firearms, but I have never had to use there customer service its good to know the service is there when you need it.

 

[BigCat]

I saw firsthand how great their service is when my brother broke an old walther p99 when reassembling it. He sent it in to SW. They couldn't fix it and they didn't make that model anymore, so they sent him a brand new M&P pro....not too bad at all.

They earned my business with that one.

 

[Amishman44]

My wife's been showing some interest in a S&W 6913...nice information to have! Gives me a little more confidence as we discuss our options.