I got home tonight and opened up my trash bill from Republic Services.
I am on a 3 month billing cycle and this time it was 15% higher than the prior billing cycle. I called and finally got through to which I asked if there were any cheaper options. I have two trash hoppers and I could drop it down to one, which would put me back at the price I was. As I rarely use two, I said let's go ahead and do that. I was then told that to do that it would be a $40 pickup fee. If that is the case leave my account in place, I will find another service and call back to cancel.
I talked to my wife who agreed that it was crap and called them back to cancel. When prompted that there would be a $40 fee to pickup the trash cans, I asked if they could show where I agreed to this type of fee when I initiated service. To which it was "well sir this is part of the rental fees". I again asked where I would have been advised of this and she said it was part of the local service contract and that is why I am telling you now before it is charged. I then said, I will throw them in the back of my truck and drop the off at your Mac Beth road location in Fort Wayne. The response was "sir the is not an option in your area". I asked to have a supervisor contact me as I will not agree to a charge for them to come pick up their crap.
I doubt I will get a call, so I will be sending a certified letter tomorrow requesting to cancel my service and that I will not agree to a pickup fee unless they can specifically point out where I would have been notified of these fees or provide a recording of the initial setup of service. Just for giggles, I might throw in my own terms of a storage fee if not picked up by a set date and the hours that they can come to pickup their cans.
Sorry for the rant.
I am on a 3 month billing cycle and this time it was 15% higher than the prior billing cycle. I called and finally got through to which I asked if there were any cheaper options. I have two trash hoppers and I could drop it down to one, which would put me back at the price I was. As I rarely use two, I said let's go ahead and do that. I was then told that to do that it would be a $40 pickup fee. If that is the case leave my account in place, I will find another service and call back to cancel.
I talked to my wife who agreed that it was crap and called them back to cancel. When prompted that there would be a $40 fee to pickup the trash cans, I asked if they could show where I agreed to this type of fee when I initiated service. To which it was "well sir this is part of the rental fees". I again asked where I would have been advised of this and she said it was part of the local service contract and that is why I am telling you now before it is charged. I then said, I will throw them in the back of my truck and drop the off at your Mac Beth road location in Fort Wayne. The response was "sir the is not an option in your area". I asked to have a supervisor contact me as I will not agree to a charge for them to come pick up their crap.
I doubt I will get a call, so I will be sending a certified letter tomorrow requesting to cancel my service and that I will not agree to a pickup fee unless they can specifically point out where I would have been notified of these fees or provide a recording of the initial setup of service. Just for giggles, I might throw in my own terms of a storage fee if not picked up by a set date and the hours that they can come to pickup their cans.
Sorry for the rant.
