I ordered an OTIS cleaning kit and some magazines from them about a month ago. Ordered Friday and it was in my hometown Monday, but I didn't get it until Thursday because of transferring to USPS. That was the only issue I had with them (and not really sure it was on them that it happened like that?). I definitely plan on ordering from them again, but I'm wondering if there's anyway to get around the transferring part??
Make sure you pick either UPS Ground or USPS Priority. If you use one of the UPS to USPS services, there will be a transfer. I think the wait time depends on where you live. I get stuff delivered via those services all of the time and don't notice a significant delay.