Thanksgiving Day, I helped a family member fill out the online forms to apply for his LTCH. He was having problems with the online process, as would most non-computer type folks. We complete the application process and schedule the appointment for finger printing. All is good and the site says the process should take 3 days, since we chose the fast option. He goes in for the appointment and gets fingerprinted. The officer tells him he should see his LTCH in about a week.
As of right now, he hasn't received his LTCH and it's been over a month (11/27/14-12/30/14). Checking online revels "Pending ISP Approval". So, I give him the numbers to call to find out if it was stuck in the system somewhere or what was up.
He calls and gets cut-off by the person on the other end of the line. They stated that "It's against the law for them to tell him anything" and to contact his local police department to check the status? The local station isn't the ISP, so how exactly are they going to be of any help?
I just checked and it still says "Pending ISP Approval". What would you do?
As of right now, he hasn't received his LTCH and it's been over a month (11/27/14-12/30/14). Checking online revels "Pending ISP Approval". So, I give him the numbers to call to find out if it was stuck in the system somewhere or what was up.
He calls and gets cut-off by the person on the other end of the line. They stated that "It's against the law for them to tell him anything" and to contact his local police department to check the status? The local station isn't the ISP, so how exactly are they going to be of any help?
I just checked and it still says "Pending ISP Approval". What would you do?