How not to treat your customers at a gun show:

[wwdkd]

If she were to treat me like that there would be no sale. I understand from a business perspective that the lady can not pay for everyone who doesn't have exact change, however, she could at least be civil about it.

 

[Bill B]

I'da asked to see the business license and tax permit.

 

[samrothstein01]

that is easier said than done though. When we pack, I pull product off the wall of the store with prices already affixed to the item. With the number of products I sell, I don't have time to figure out and relabel everything. So I am one of those vendors that has a cash register and I charge tax on top of the price marked. If I lose a sale because of it I guess that's my loss.
I personally don't argue over a nickel here and there, Usually I have a nickel in my pocket that I can drop into the drawer to even it out. All vendors are different though.

I understand this point as well. The convenience for the customer could present an even more impactful inconvenience for the proprietor. I think the point I failed to make in my first post is that it is all about how the situation is handled and communicated. If done correctly, I am sure the nickle becomes a non-issue.

Although I am firm believer in the "customer is always right" philosophy (except when they are wrong), I realize it takes a lot of work to run a small or medium sized business in America, and that is what America thrives on. Thanks for reminding us (me).... sometimes we (I) forget!

 

[printcraft]

Being rude like that just doesn't make cents!

You do NOT yell at the customers you want to keep!

Happens all the time, if your close it counts with me.

 

[Bruenor]

It comes down to customer service. I've told someone before that I can not accommodate their request, but I do it in a polite and respectful way. More and more often I see that people have forgotten simple manners, and I'm ashamed to say it's my generation more than any that is doing this. The situation could have been handled simply by her saying, "I'm sorry sir, but our policy is that all transactions must be in exact change."

 

[IDCC]

I have never been charged tax at any gun show. I know of a certain AR-15 company that is famous for treating gunshow customers like garbage. The guy behind the table was so rude he was choked at a show in Texas, after chasing down an "almost customer".

 

[DestructionDan]

Reminded me of this:

YouTube - Eurotrip movie! I'LL OPEN MY OWN HOTEL!!!LoL!

HA didnt even have to watch the vid knew what you were talking about.

Wheres the give take a penny jar.

 

[MrsGungho]

I understand this point as well. The convenience for the customer could present an even more impactful inconvenience for the proprietor. I think the point I failed to make in my first post is that it is all about how the situation is handled and communicated. If done correctly, I am sure the nickle becomes a non-issue.

Although I am firm believer in the "customer is always right" philosophy (except when they are wrong), I realize it takes a lot of work to run a small or medium sized business in America, and that is what America thrives on. Thanks for reminding us (me).... sometimes we (I) forget!

The situation was handled badly and I as a consumer would have been upset about it. I as a vendor wouldn't say to a customer if I had a mouthful of it. I may not have been happy about it, but you wouldn't have known.

 

[Eiffelman]

Well, what are Buyers to expect at the gun show, no sales tax or 7% sales tax on items purchased?

 

[theweakerbrother]

I noticed that at least one of you called this woman a "lady." Sounds like that is a bit further from the truth.

 

[rambone]

And before that whole conversation over the nickel, I got another vendor to knock off several dollars off a leather belt. Hagglin' at gun shows, that's how I roll.

 

[762minigun]

I know of a certain AR-15 company that is famous for treating gunshow customers like garbage. The guy behind the table was so rude he was choked at a show in Texas, after chasing down an "almost customer".

That was a few years ago, but still funny as hell. Last time I saw him I just about bust out laughing.

 

[Griffeycom]

Should have paid with a credit card. Then she can pay the nickle that way, instead of complaining over your lack of one.

 

[KokomoDave]

I saw a guy open an ammo box to check the ammo out and the seller YELLED and cussed at him.

Was it posted on the table to NOT open boxes? I know of several very large retailers that won't let you open boxes either.Do you just walk away from Walmart,Meijer,Rural King,K-mart or Farm & Fleet?

 

[Hotdoger]

I'da asked to see the business license and tax permit.

State of Indiana requires a posted "Registered Retail Merchants Certificate" to collect sales tax.

 

[Bill B]

State of Indiana requires a posted "Registered Retail Merchants Certificate" to collect sales tax.

Thanks, I couldn't remeber the terminology

 

[floatch]

I think some of the sellers at gun shows are just tired of the constant stream of BS'ers, and by the time a normal guy comes along and opens a box, they freak. I can almost understand, but it's still NO way to do business!

 

[38special]

Was it posted on the table to NOT open boxes? I know of several very large retailers that won't let you open boxes either.Do you just walk away from Walmart,Meijer,Rural King,K-mart or Farm & Fleet?

It's beside the point. Walmart wouldn't cuss them out.

 

[newbie]

Horrible way to run buisness. That kind of person is looking for a 1 time customer. Which gets you by for now, but not the future. The key is to get repetitive customers who are happy, and spread the word. I can honestly say i have taken the bite to get the honest customer what they want by $5 once? But do you know what?......iv had those customers for years, and intend on having them for years to come. I can easily "give away $1-$5" when i feel its gonna make me hundreds. Hell i still made money then. To argue, and talk to someone like that over 5cents is rediculous. Cause we all know it's 5cents less of a profit for them. Stingy bastards do not survive in the retail market in todays world. Just my rant.