My Hi-Point C-9 in the avatar picture is several years old. I don't shoot it all that often, but last time I did, I had a problem with the magazine coming out with the slighest touch of the mag release. Also with the OWB holster the mags would come out while carrying it due to the same problem. No other problems noted.
I sent it in about 10 days ago with both magazines a note about the problem and got it back yesterday.
Hand written note's on my typed form:
"Replaced both magazines and gave you an extra for your trouble."
but that is not all:
Replaced barrel
Replaced Slide
Replaced Trigger
Replaced Springs
Replaced firing pin
Replaced Extractor
New box, accesories, instructions, and trigger lock. Basicly they built a new gun around the grips and frame and sent me 3 brand new magazines to go with it.
Now there was nothing wrong with those other parts, but they replaced them with the newest versions of the parts so it is a like new gun again.
Total cost for me about $10 to ship it back.
I know that the Ruger SR9, Glocks, and many others feel nice and shoot nice, and have a great fit and finish to them, but for a rough and tumble "truck gun" you can't beat this customer service!
I sent it in about 10 days ago with both magazines a note about the problem and got it back yesterday.
Hand written note's on my typed form:
"Replaced both magazines and gave you an extra for your trouble."
but that is not all:
Replaced barrel
Replaced Slide
Replaced Trigger
Replaced Springs
Replaced firing pin
Replaced Extractor
New box, accesories, instructions, and trigger lock. Basicly they built a new gun around the grips and frame and sent me 3 brand new magazines to go with it.
Now there was nothing wrong with those other parts, but they replaced them with the newest versions of the parts so it is a like new gun again.
Total cost for me about $10 to ship it back.
I know that the Ruger SR9, Glocks, and many others feel nice and shoot nice, and have a great fit and finish to them, but for a rough and tumble "truck gun" you can't beat this customer service!