I've been waiting for a couple of months to upgrade my phone. My Droid X has been having issues and acting strangely for some time now. Today was supposed to be the day I was eligible for an upgrade according to the website and the My Verizon app on my phone.
I stopped into the Verizon store in Castleton a week ago to see if they might upgrade me early. I've been a customer for close to ten years, always paid my bills on time and they've treated me pretty well. I was told that if I waited a week (until today) I would get a $50 discount on a new phone and I would have to pay a $20 early upgrade fee if I bought a new phone before then. No problem, I'd wait.
Middle of last week I get a flyer in the mail from Verizon stating that I could get $50 off of a new 4G phone "now". I get online and check my account for upgrade eligibility and the first page says my upgrade date was 4/25/2012. I click on out of curiosity and the next page says 5/9/2012. WTF?!? So I called their customer service.
Customer service tells me the flyer was a separate offer and that my eligibility date was 4/25. She told me that if I waited until today to upgrade, and bought a 4G LTE phone I would save $100. No problem, I'd wait.
I called Verizon this morning on my way to work. I tell the lady that I want to upgrade to the Droid Razr Maxx and she quotes me the full 2yr contract price of $299. I ask her about the $50 "new every two" discount and the $50 off offer I got in the mail. She puts me on hold for a minute and comes back to tell me that I'm not eligible to upgrade until 5/9/2012. WTF?!?! I started to get irritated and told her that I'd called a week before and confirmed that I was eligible today. She puts me on hold for ten minutes and comes back telling me that I got both $50 discounts but says the total is $240+. I ask her why it wasn't $199 and she tells me that Verizon just instituted a $30 upgrade fee any time you upgrade your phone. WTMFH?!?!?!?!?!?!
I took a minute to catch my breath before asking her politely to send a message to her supervisors that this fee was absolutely ridiculous and that I'd be looking to switch carriers when my contract was up again. $50 off a phone but they're going to snatch $30 of it back for upgrading. Absolutely unbelievable. I'm sure AT&T or Sprint will have upgraded their networks by the time my contract is up in 2 years. I'm sad to say that one of them will likely get my business. Why do corporations always have to screw up a good thing?
I stopped into the Verizon store in Castleton a week ago to see if they might upgrade me early. I've been a customer for close to ten years, always paid my bills on time and they've treated me pretty well. I was told that if I waited a week (until today) I would get a $50 discount on a new phone and I would have to pay a $20 early upgrade fee if I bought a new phone before then. No problem, I'd wait.
Middle of last week I get a flyer in the mail from Verizon stating that I could get $50 off of a new 4G phone "now". I get online and check my account for upgrade eligibility and the first page says my upgrade date was 4/25/2012. I click on out of curiosity and the next page says 5/9/2012. WTF?!? So I called their customer service.
Customer service tells me the flyer was a separate offer and that my eligibility date was 4/25. She told me that if I waited until today to upgrade, and bought a 4G LTE phone I would save $100. No problem, I'd wait.
I called Verizon this morning on my way to work. I tell the lady that I want to upgrade to the Droid Razr Maxx and she quotes me the full 2yr contract price of $299. I ask her about the $50 "new every two" discount and the $50 off offer I got in the mail. She puts me on hold for a minute and comes back to tell me that I'm not eligible to upgrade until 5/9/2012. WTF?!?! I started to get irritated and told her that I'd called a week before and confirmed that I was eligible today. She puts me on hold for ten minutes and comes back telling me that I got both $50 discounts but says the total is $240+. I ask her why it wasn't $199 and she tells me that Verizon just instituted a $30 upgrade fee any time you upgrade your phone. WTMFH?!?!?!?!?!?!
I took a minute to catch my breath before asking her politely to send a message to her supervisors that this fee was absolutely ridiculous and that I'd be looking to switch carriers when my contract was up again. $50 off a phone but they're going to snatch $30 of it back for upgrading. Absolutely unbelievable. I'm sure AT&T or Sprint will have upgraded their networks by the time my contract is up in 2 years. I'm sad to say that one of them will likely get my business. Why do corporations always have to screw up a good thing?