In regards to profit I believe it is a pay me now or pay me later in this case. Some profit may have been left on the table today but in the future word of mouth and referrals will generate continued growth and success. So I believe that you did not only the right thing but also made a good business move. When things get back to normal, or a new normal, you will be there and you will be successful because you treat people right. It is just as much a people business, probably more, as it is gun business.