Computer problem

[calcot7]

Problem I am having is that I can't get online anymore. I am pretty this has been caused by a virus. I keep getting a pop-up saying that Norton has stopped a virus and that my computer is protected. I guess that protected means I can no longer go online. When I try using Explorer to access MSN a page comes up saying invalid address. Will one of the virus removal discs you can buy @ Wall-Mart work at restoring my computer so I can buy and install some protection? What would be a good one to purchase?

 

[DerekBogie]

try a system restore? usually the virus programs telling you that you have a virus is really the virus itself. system restore usually works well. if you cant start up in safe mode shut your computer down turn it on and before it loads again shut it down until it prompts you asking to start in safe mode. then it will ask to do a system restore.

 

[TheRude1]

NO MORE PORN FOR YOU YOUNGMAN !

 

[tatic05]

try a system restore? usually the virus programs telling you that you have a virus is really the virus itself. system restore usually works well. if you cant start up in safe mode shut your computer down turn it on and before it loads again shut it down until it prompts you asking to start in safe mode. then it will ask to do a system restore.

restore that!

 

[KLB]

Look at this. It could be your issue.
http://www.fbi.gov/news/stories/2011/november/malware_110911/DNS-changer-malware.pdf

 

[perry]

Look at this. It could be your issue.
http://www.fbi.gov/news/stories/2011/november/malware_110911/DNS-changer-malware.pdf

Good idea. Easy way to check for that is to go to DNS Changer Check-Up - Clean

 

[calcot7]

Look at this. It could be your issue.
http://www.fbi.gov/news/stories/2011/november/malware_110911/DNS-changer-malware.pdf

Yea, I did that and it said I was OK. Thanks, though

 

[calcot7]

NO MORE PORN FOR YOU YOUNGMAN !

Neh, I got other computers. Come to think of it I have a problem with one of those from some unprotected surfing.

 

[perry]

How comfortable are you with downloading a fixer program on your good computer and running it on the bad one? If that sounds doable to you, Instead of buying something that may or may not work, I'll refer you to Am I infected? What do I do? - BleepingComputer.com

Then once cleaned up, there are free Antivirus and anti spyware programs to use that should do the job. In particular, Microsoft Security Essentials Microsoft Security Essentials - Free Antivirus for Windows

 

[mac45]

Bleepingcomputer is a good site.
MajorGeeks Support Forums - Powered by vBulletin
Is another one.

 

[Bunnykid68]

Try malwarebytes

 

[jstrahl]

+1 for Malwarebytes. It doesn't really provide any protection, but does an excellent job of removing viruses/malware after its already installed. I use AVG for protection instead of paying $50+ for McAfee or Norton. Its free and I've never had any problems.

 

[VikingWarlord]

Sometimes I wish I still did in-home repair. Malware was about 60% of the calls I received. Was definitely an easy way to pull down that $100/hr billable rate. Got so much practice that I used to be able to manually remove a rogue in just over 4 minutes.

MalwareBytes and SuperAntiSpyware are both great. Immunet and Avast are great for prevention of SOME stuff. There are a lot more things out there that AV products just don't touch. Just don't touch any of the big ones like Norton, McAfee, Trend Micro, or anything you pay stupid amounts of money for.

If you're ok with buying something, I suggest the package from Emsisoft.

 

[VikingWarlord]

Oh, and as far as your original problem is concerned, whatever you have probably set your browser to use a proxy server. Even after you get it cleaned, sometimes you have to go deselect that manually.