Can I ask the manufacturer for a refund?

[Que]

I'll make this short. I purchased a S&W .22A1 a couple months back. I took the gun to the range several times, using several types of .22lr ammunition. The gun would fail on the second round of every magazine used.

I sent the gun back to S&W about a month ago. It's now estimated that it will take another two months to get the "repaired" gun back. My question is, can I contact the manufacturer and tell them I no longer want the gun and get a refund from them? I know it's a long shot, but that's an investment from which I am gaining absolutely zero benefit and I no longer trust the product. What do you think?

 

[RachelMarie]

What's the worst the could do? Say "no"?

I don't have a clue if they will, but it's def' worth the shot.

 

[Hiram2005]

You can ask them, but you payed a dealer for the gun, not S+W.
At the most you might talk them into another gun, depending on what the problem is with your pistol.

I know it's a b***h, but I would wait until S+W gets your's repaired and see if it's good to go. Then if you still don't want to trust it, move on.

 

[sloughfoot]

Tell them to keep the crappy 22 and send you a 41 to replace it.

2 months to fix your 22? That is not right.I have never waited for more than a week on any S&W factory return

 

[dukeboy_318]

I agree, tell them you want your money back and be sure to tell them the reason is because you no longer trust their product to be reliable or safe

 

[DaKruiser]

Sorry to hear about your pistol Que! I agree with Rachel, what's the worst they can do, you might be surprised. Good luck!

 

[LPMan59]

tell them you've changed your mind and want an M&P

 

[Naptown]

I would ask for a different gun if it's going to take that amount of time.

 

[Hkindiana]

Tell them to keep the crappy 22 and send you a 41 to replace it.

2 months to fix your 22? That is not right.I have never waited for more than a week on any S&W factory return

I have never had to return a weapon to the manufacturer for repair. I' m glad i don't buy S&W.

 

[shibumiseeker]

I have never had to return a weapon to the manufacturer for repair. I' m glad i don't buy S&W.

ANY gun manufacturer can have a bad gun.

 

[Squib]

Like they said, it can't hurt to ask. But, you might want to use that question to preface your request they simply replace it. Two or three months to repair a simple .22 is way beyond what should be.

When you write the letter, put cc to Indiana Attroney General; that usually help to raise interest on the other end.

 

[U.S. Patriot]

ANY gun manufacturer can have a bad gun.

^this^ Up until I bought a Kel-Tec SU-22. I luckily have never had an issue with a gun right out of the box. Others are not as fortunate. It happens, that's part of it. Mechanics and people are not perfect.

 

[Longshot308]

You might consider having your dealer contact them-if they will--They, the manufacturer, generally will only ship back to an FFL. If you have not already contacted the manufacturer about replacing the weapon instead of repairing it, a phone call to their customer service might help.

 

[rimfire_crazed]

This is why I sold my malfunctioning 22A at a STEEP loss. The estimated 12-16 weeks repair time when I inquired about sending it to them. I packed it up and promptly traded it into Galyan's on a 10/22.

I was sour on S&W for a very long time.

 

[Que]

I just got off the phone with S&W and they said the gun was shipped back on 10/1 and will arrive at the dealer tomorrow. If that proves to be true, I will test it out on Wednesday to make sure it functions properly.

Thanks for all of your input.

 

[rfontes]

once you buy a gun, sales are final, unless theres a manufacturers defect that can be repaired under warranty. you could just sell it, but you'll never get back what you put down for retail price.

 

[Jay]

...ask 'em.... the worst they can say is "NO"

 

[Que]

Got the gun back today and went straight to MCF&G. Shot 80 rounds with ZERO failures! Now, all I need is some after-market magazines. I can't see paying $32 for a magazine that will only be used at the range. I guess this may never be a FNS gun with only two magazines.

 

[sloughfoot]

So, all this drama was for nothing? They fixed the pistol in about a week? And it works? My faith in S&W is restored....

 

[88E30M50]

Glad to hear the gun is back and working now. In my opinion, the measure of a gun manufacturer is not the total absence of problems, but how they address a problem when it comes up. I've had issues with a pair of Bersa 380s, but they stood behind them in both cases and with the second case, sent a new gun back. I need to send a Walther PPK/S back for warranty work and wonder how well they will do in getting the gun back to me. I've not heard good stuff from Walther service.