Bummed out on Ruger

[qualitytym]

Took my LCP home from Bass Pro and noticed a small spot on front of slide under muzell that blueing is missing(should have looked closer at shop). Called Ruger and spoke with Peggy in the shop, she recomended that I use touch up pen, that what they will do! I told her that was not an option and sent it in, courtesy of Bass pro. Recived it a month later, guy at Bass Pro was rushing me to sign and leave without opening the box, but I did. Guess what, looked like the used touc up pen! I refused the gun and told them to return, little attitude from Bass Pro guy(Portage). Called Ruger and talked to supervisor, let her know how I felt, what a crock. She told me they wil replace slide thi time. Wow, theres an idea. Similar experience with a P45 in the past. Anybody interested in a LCP w 2 boxes of Hornady Extreme defense and 2 bx Corbon HP'S?

 

[Bubbajms]

I might be interested!! I think most all rugers are fugly but they shoot okay

 

[qwkdrwmgw]

how much you asking for it

 

[BE Mike]

In my experience, many firearms manufacturers won't fix minor flaws in the finish under warranty. I'm not condoning it, just saying that that is the way it is.

 

[Old Syko]

Took my LCP home from Bass Pro and noticed a small spot on front of slide under muzell that blueing is missing(should have looked closer at shop). Called Ruger and spoke with Peggy in the shop, she recomended that I use touch up pen, that what they will do! I told her that was not an option and sent it in, courtesy of Bass pro.

They did exactly what they said they would do, so why the hard feelings? If that wasn't going to suffice it was up to you to clarify things in the beginning. Besides, those of us that use our guns for their intended purpose don't own one that would qualify as a show piece. Everything I have started showing wear within a few days of aquisition. A little touchup every now and then keeps them presentable and shows character.

 

[qualitytym]

The point is that I DID make it clear to them what I expected from them the first time. Any wear on the gun should come by usage, not out of the box. I expect a much higher level of customer service for my $$$.

 

[Turtle]

You should have bypassed the issue from day-1 and just bought an XD or better yet a CZ.

 

[Bearfoot]

I think you should have looked at it better before you bought it. If you had seen the blemish, you probably could have gotten a whole bunch cheaper from Bass Pro. I have never had any problems with Ruger, as I have many pistols, revolvers and rifles. To me, they make superior firearms. Their only problem is over-building the gun.

 

[Agent 007]

You should have bypassed the issue from day-1 and just bought an XD or better yet a CZ.

When did they come out with an XD or CZ pocket .380?

 

[purple72]

So, is it up for sale or what?

 

[Colt556]

I had a terrible time with them replacing a stock on a Red Label. I sent it in and they had it 3 Months!! It did look great once it came back though. Since Bill Ruger died the customer service has gone down hill. BTW Ruger supported the first AWB saying civilians didn't need to own military style weapons! Wonder if it could be b/c Ruger doesn't make anything but the Mini 14 and it wasn't listed in the AWB...... Hmmmmmm

 

[bwframe]

Tough lessons learned. A few things to take away from this;
You must thoroughly inspect your potential purchases.
Big box gun shops may not be the way to go, if you are expecting customer service.
You might be better served with a local gun shop. Some offer warranties, most will work with their customers.

 

[JByer323]

You know, more and more I feel if you're buying a Ruger handgun and it ain't a revolver, you're doing it wrong.

 

[Bubbajms]

I dunno about that.. I've got a P89 that's over a decade old now, and it still runs just fine. It's ugly as sin, but hey, it goes "bang"..

 

[SCriswell]

You think you would have learned the first time. Next time buy a quality gun, you get what you pay for.

 

[qualitytym]

It is still with Ruger for new slide. If I decide to sell, it will be with all my ammo as a package. I'll post if I decide to sell.

 

[Birddogs]

I did have problems with my SR9, straight out of the box, and not just the recall on it either. But I do have to give Ruger credit, once I got in contact with the right man at Ruger (Joe? Kramer) I did get all of my questions answered, and a few other perks I demanded. Nick

 

[Joe Williams]

You know, more and more I feel if you're buying a Ruger handgun and it ain't a revolver, you're doing it wrong.

Naw. But if you are buying a Ruger, and expecting a thing of beauty, with perfect cosmetics, your expectations are too high. These are not the things Ruger is known for, at least not in their service handguns.

 

[Disposable Heart]

Naw. But if you are buying a Ruger, and expecting a thing of beauty, with perfect cosmetics, your expectations are too high. These are not the things Ruger is known for, at least not in their service handguns.

+1, Expecting Korth like finish with inexpensive guns is sort of counterproductive.

BUT!! The issue isn't the expectations of finish quality, it is the expectation of quality service that has been damaged here. If a gun I purchased had a flaw cosmetically, I would not be angry about it, but I would expect better service from the people I purchased it from or who manufactured it. I have been in a Bass Pro shop once and I would never again. I bought some ammo and they were horrendously rude. If Bass Pro is the only gunshop in your area, I suggest saving some loot for gas and going to a decent shop.

 

[Bubbajms]

It's been some time since I've been in a Bass Pro, but last time I was there I don't even remember seeing firearms or other gunstuff.. Archery, yes, but I was there for fishing tackle and didn't pay any attention to that..