CountryBoy19
Grandmaster
My wife's computer HP DV2842se
CD/DVD drive not recognized, sometimes it's totally unresponsive, other times it spins up to full RPM and won't stop, even when the tray is opened.
It's been like this for a year now. I tried before to fix the problem but couldn't and quit in frustration.
Last week I attacked it again, and reinstalled the drivers and it worked... until this week when she turned it back on again.
Now, I've tried the entire HP troubleshooting. I wasn't succesful in getting into the BIOS to check if its listed in the BIOS. I don't know enough about computers to do that. It asked for a password, but it wasn't the password that she logs in with.
The drive doesn't show up in the device manager. I've looked for the driver again, but the problem is that HP's stupid "auto-detect" crap won't show the driver that I need. And when I manual look it doesn't show up. So I have no idea what the problem is, and I can't even find the stinking driver for the drive in case that's the problem.
Any recommendations? I'm at a loss as to what to do.
But this is definitely the last HP product I will EVER buy. I wholly despise HP after the multitude of issues and complete lack of CS pertaining to this single laptop.
CD/DVD drive not recognized, sometimes it's totally unresponsive, other times it spins up to full RPM and won't stop, even when the tray is opened.
It's been like this for a year now. I tried before to fix the problem but couldn't and quit in frustration.
Last week I attacked it again, and reinstalled the drivers and it worked... until this week when she turned it back on again.
Now, I've tried the entire HP troubleshooting. I wasn't succesful in getting into the BIOS to check if its listed in the BIOS. I don't know enough about computers to do that. It asked for a password, but it wasn't the password that she logs in with.
The drive doesn't show up in the device manager. I've looked for the driver again, but the problem is that HP's stupid "auto-detect" crap won't show the driver that I need. And when I manual look it doesn't show up. So I have no idea what the problem is, and I can't even find the stinking driver for the drive in case that's the problem.
Any recommendations? I'm at a loss as to what to do.
But this is definitely the last HP product I will EVER buy. I wholly despise HP after the multitude of issues and complete lack of CS pertaining to this single laptop.