Of course the water dispenser on the new fridge isn't working. I'm hoping it's an installation issue and not a problem with the unit.
i hope I don't have the Samsung issues you had CM.
Mine started with the water dispenser. 3 months after we bought it the solenoid would rattle loudly when the ice tray was filling or drawing water from the tap.
I rolled the dice and changed the filter and that fixed that issue. There were other issues.
Is the ice tray filling up...???
If not check the supply water.
I would loosen the water fitting on the back of the unit just a smidge and see if there is water there. Look for a kink in the tubing.
My daughter pulled her fridge out to clean a while back and rolled it up on the water supply hose. She called me (right next door.....) and it only took a second to figure out.
Just throwing this out there.
I saw no visible kinks or issues with the tubing. Samsung said a water connection coupler was not installed/connected properly.
Water at the back of the fridge...???
I'll give it a go