Springfield Armory Customer Service

[mrfjones]

I recently bought my first hand gun. I purchased a springfield gi 1911. I noticed when I bought it that the rear sight was installed a little off from the way it should have been and that resulted in small but very sharp burr. After a day at the range I decided to send the slide to them for a repair and refinish. The lady I spoke with gave me a shipping label and quoted me two to four weeks. Ten days later i have a package on my doorstep. I thought it was my slide, but it was the slide to an XD 40. I called early the next morning and not only did they stop my slide in transit and reroute it to me but still got it to me in under the time quoted. They were so very apologetic, but they didn't need to be, it was a simple mix up when someone slapped the labels on there. Either way I thought i should tell the story here and I will add, the way they took care of my problems was extremely fast and professional. I will not hesitate to buy a firearm from them again.

 

[Bill B]

Nice to hear a story about things that are positive. Too many negative stories floating around.

 

[Tactical Dave]

I have talked to them a few times and no complaint's. My XD has a finish issue and since I am the original owner they said I can send it in now or year's from now and they will take care of it and will even send me a FedEx box with a return shipping label .

 

[Que]

There is nothing like good customer service.

 

[ISHOOTHST'S]

Did they send fedex to pick up the wrong slide? Or did you sell it here on ingo?

 

[Indy_Guy_77]

I had fantastic CS with 'em, too!

-J-

 

[GI JOE]

Whats the number you reached them at?

 

[Indy_Guy_77]

Springfield Armory

 

[herby31]

any one ever have bad experiences with a springfield m1a? that's probly going to be my next long gun purchase.

 

[karodger]

Got to love Springfield! Quality guns and quality customer service!

 

[buffalo-springfield40]

great to hear...i'm a springfield fan..i currently have the xd.40 sub and the .45acp...i've never had any problems with them( thousands of rounds never a jam]...but its great to know if i do have a problem...they will take care of me..

 

[mrfjones]

I love to brag on people for good service, I too am in a service industry and work at it every day so I have a lot of respect for anyone that makes things right, even when it is not their fault.

to answer some of the questions, yes they sent fedex to pick up the other slide, it belonged to someone else and I was not about to hold it for ransom or sell it.

I do not remember the number but I will try to look it up. you can find it on their website though.

 

[cornfused]

+2 for SA Customer service

My first SA 1911 I bought new and after 250 rounds the exrtactor started backing out slightly and clocking. They said send it in and I did. Because the slide did not match up perfectly vertically, they just replaced the entire slide while also adjusting the extractor! +1

Recently I sent in my second SA 1911 that I bought used. I had noticed that the front sight (G.I. model) was set off center and was causing me a problem. They said send in just the slide, so I did. It looked like they just replaced the front sight, so I let them know that it was still off center. They apologized and said send in the entire gun in so I did. This time they replaced the entire slide and refinished the entire gun, slide, frame and even the barrel! +2

One of the reasons I bought Springfield Armory, Great customer service!

 

[mrfjones]

I just parted ways with the gun that started this thread today and I have to say that I would love to build my own 1911 some day but for now I will be looking for the right springfield model when I buy another 1911.

 

[down3green]

My SA 1911 Champion has been so reliable I never had to deal with them - knocking on the wood here - but it's good to hear about a good experience.



.