shipping my pistol back to factory

[furbymac]

sending my pistol back to taurus for waranty work any tips or suggestions on how to go about this

 

[parson]

Most firearms that I've sent in for warranty work were sent in prepaid boxes supplied by the manufacturer. Not sure what Taurus policy is but wouldn't hurt to ask.

 

[Mitch B]

UPS: Shipping Firearms

UPS Shipping Firearms

 

[loony1]

i always ship usps with any sales or repairs i have done. I would first call Taurus however, and find out what they want you to do, any forms to download etc. Also, don't forget to insure you gun and get a signature confirmation.

 

[Squib]

It's a lifetime warrenty, so call Taurus CS and tell them what's wrong. They should issue a will call with FedEx. You'll want to pack it tightly because the FedEx box will be larger. Don't expect Taurus to pack it at all when it comes back. Usually about a month for a turn around.

 

[kludge]

You need an FFL to ship a handgun USPS. Your LGS might do it for you. Or take it to UPS or FedEx, but they will make you pay for overnight.

+1 on asking Taurus to pay.

 

[furbymac]

wow!!!! should have asked if taurus would pay first geesh i would have never thought it would have cost that much to ship something that small.

fro taurus website "
SHIPPING INSTRUCTIONS

All firearms must be shipped prepaid to our factory in Miami, Florida for repair, boo

 

[furbymac]

but on a positive know the guy at ups was very friendly and helped guide me threw all the ups b.s. and sent me on my way

 

[Mikeh82]

Next time this happens only send the part that needs the work.. If you break the gun down and just send the slide with out the bottom then you can send it regular mail.. It is just considerd machine parts.

 

[furbymac]

Next time this happens only send the part that needs the work.. If you break the gun down and just send the slide with out the bottom then you can send it regular mail.. It is just considerd machine parts.

problem with that is that both parts were the issue

just called taurus and they said once the gun leaves them they will only cover return shipping within the first 12 months boo taurus will never buy from them again

 

[sloughfoot]

None of the gun manufacturers pay for return shipping. I have sent two handguns back to them several times. One revolver and one semi-auto. Their service was impeccable and fast too. I wouldn't stop buying their products because you have to pay return shipping.

As for me, I stopped buying their products because they are crap.

 

[LawDog76]

Look at any warranty for about anything you own. 99% say you are responsible for shipping. As as with the warranty on your car. You need to make a claim, you're paying for the gas to get you there and back. If you car warranty doesn't cover a free rental car, your also paying for the gas for your spouse to pick you up and drop you off again.

 

[furbymac]

straight from the taurus website:
The Taurus Unlimited Lifetime Repair Policy™ is just that. The lifetime of the gun...not the buyer. This is the first warranty of its type in the industry. No other manufacturer has the confidence to extend this kind of offer. Except us. We know how good our guns are, and we are not afraid to stand behind them...for a lifetime.

Simply put, our unprecedented repair policy stands firmly behind every firearm imported or manufactured by Taurus International. The full terms are we will repair your Taurus firearm FREE OF CHARGE for the lifetime of the firearm​

We at Taurus are totally committed to the very highest standards of quality, dependability, and most of all, customer satisfaction. Our Unlimited Lifetime Repair Policy assures you of that commitment. Should you need to take advantage of our repair policy, please follow the directions on the shipping instruction link and our work order form, which you can print out and send in with your firearm. We don't expect you to need it, but in the rare instance that you do, it's all right here for you.

Our Unlimited Lifetime Repair Policy extends to all Taurus firearms imported or manufactured by Taurus International Manufacturing, Inc.​

This warranty does not cover grips, sights, accessories, cosmetic defects after one year, or damage caused by customer abuse at any time. Taurus will not be responsible for these items.​

now to me it isn't free of charge because i have to pay for shipping.

 

[LawDog76]

The Taurus Unlimited Lifetime Repair Policy™

You're paying for shipping not the repair so yes, it is free of charge as the policy states.

 

[2cool9031]

What about Hi- Point....will they pay the return shipping? I heard many good things about their warranty.

 

[Donnelly]

Next time this happens only send the part that needs the work.. If you break the gun down and just send the slide with out the bottom then you can send it regular mail.. It is just considerd machine parts.

I did this when the firing pin broke on my jam-o-matic Taurus PT-22.

Their service was impeccable and fast too.

My turn around time was around 10 weeks. This was around five years ago, but I would think that simply dropping in a new firing pin and shipping back wouldn't take so long. I know, someone will probably say that I had to wait my turn and that others were probably ahead of me. That makes me question "Just how many of these firearms are having to go back to the factory for warranty service?!?"

As for me, I stopped buying their products because they are crap.

^^ This ^^

 

[IndyGunSafety]

It's a lifetime warrenty, so call Taurus CS and tell them what's wrong. They should issue a will call with FedEx. You'll want to pack it tightly because the FedEx box will be larger. Don't expect Taurus to pack it at all when it comes back. Usually about a month for a turn around.

My PT1911 was a paperweight out of the box. Took over 3 months to get it back. They did NOT put out a call tag on it.

As far as shipping rules... check out this site: The Gun Zone -- Shipping Firearms

 

[sporter]

Seems like every warranty/repair thread on this site has one thing in common: Taurus.

 

[Indy_Guy_77]

None of the gun manufacturers pay for return shipping. I have sent two handguns back to them several times. One revolver and one semi-auto. Their service was impeccable and fast too. I wouldn't stop buying their products because you have to pay return shipping.

As for me, I stopped buying their products because they are crap.

Kahr paid for return shipping TWICE... And Springfield did once.

Depends on what the issues are, and how professional the company's CSR folks are. (And what they're allowed to do)

You CAN save a little money on shipping charges by having an FFL utilize his ability to ship via USPS. If I ever have to ship anything back, I'm having my FFL buddy do it. ~$20 or so is rather reasonable as opposed to $50-60 that a common carrier wants for an over-night.

-J-

 

[downzero]

None of the gun manufacturers pay for return shipping.

Nonsense. I just sent two guns back to S&W, on their dime, just last week. Lifetime warranty + they pay the return shipping. That is how a real, American gun company works.

As for me, I stopped buying their products because they are crap.

Absolutely. Taurus is junk.