Received an open box item from an online order

[forgop]

I purchased something from Sears that is without a doubt an open box item and the box is all beat up. Would you keep it or take it in and exchange it in the store for an unopened item?

 

[rockhopper46038]

Yeah, I probably exchange it if it weren't particularly difficult to do so.

 

[mbills2223]

I'd take it in regardless of the condition of the actual item.

 

[forgop]

I'd take it in regardless of the condition of the actual item.

I'm afraid to even take a look inside. They're in stock locally, but with free shipping, thought I'd save a trip to the store.

 

[Bennettjh]

Well what is it? Not that it's any of my business.

 

[forgop]

Craftsman 2 cycle trimmer

 

[Bennettjh]

Hmmmm. I'd probably take it back.

 

[femurphy77]

Craftsman 2 cycle trimmer

Hmmmm. I'd probably take it back.

Definitely take it back, if it were something simple that was easily verified to be good upon inspection like say, a 2x4, then inspect and keep. Something complex and easily screwed up, return it.

 

[forgop]

Definitely take it back, if it were something simple that was easily verified to be good upon inspection like say, a 2x4, then inspect and keep. Something complex and easily screwed up, return it.

Yeah, this is the item in question exactly as it arrived at my front door.

 

[PistolBob]

I haven't spent dime one at a Sears store in over 10 years. The goods are shoddy, the prices are not competitive, and the customer service is worse than JC Penney. They are NOT where America shops.

 

[Cpl. Klinger]

Yeah, this is the item in question exactly as it arrived at my front door.
View attachment 23880

Yeah, I'd take that back in a heartbeat. Done in shipping or an open box, I wouldn't trust it.

 

[forgop]

I haven't spent dime one at a Sears store in over 10 years. The goods are shoddy, the prices are not competitive, and the customer service is worse than JC Penney. They are NOT where America shops.

Shoulda gone to WalMart instead.

As far as price, they'll match competitors (minus Black Friday type stuff).

 

[danielocean03]

Take it back immediately. That is a warning sign!

 

[GodFearinGunTotin]

I certainly share everybody's distrust. On the other hand, I'm glad the stores will take back open box items and give me all of my money back. I've bought things, opened the boxes, and taken stuff out and then decided it wasn't what I really wanted. I make sure all the manuals and doo-dads get put back in.

 

[SMiller]

Call them up and make the mail man come pick it up and bring you a new one, business do this all the time.

 

[public servant]

As far as price, they'll match competitors...

They won't even price match their own internet prices. They had a gas stove on their web page $50 cheaper than the exact same model on the floor. I asked the lady if they would match the price. She said, "We can't compete with internet prices."

I said, "It's your own ad." She still refused.

I told her she was nuts and took the Sears ad to HH Gregg. I got a slightly better gas stove and they matched the Sears price. So I bought a new open box over the range microwave as well for half price.

Screw Sears. Take it back.

 

[nascarfantoo]

What about filing a report with the shipping company (USP, FedEx, ??). They may have caused the damage. Would at least make them aware of the condition.

 

[sepe]

Track down Mr. Sears and Mr. Roebuck. Set box on fire. Throw flaming box through living room window.

Problem solved.

 

[concrete dog]

After seeing the pics I would take it back, get your money back and go somewhere else.

 

[hornadylnl]

Stihl