I bought a 60" TV from Dell that came with a $200 gift card that has to be used in 90 days.
I decided on a camcorder that I wanted for $328 and like I always do, I looked for the best price I could find. Turns out Amazon had it for $278 so I read Dell's price match policy and saw that Amazon was one of the companies they matched.
I started a chat session and ask them to match the price and they said that they would not because it said there was only 1 left at Amazon and their policy excludes "limited quantities". Seemed like a excuse not to honor the price match but I did find it in the small print.
Later I found the same item on Walmart.com, also for $278. No limited quantity on this one so I called Dell to get them to price match. This time they tried to tell me that they could only knock off $9. When I ask why, he gave me some BS about how they can't go below a certain margin. I proceeded to read him word for word off the website what their policy was.
Long story short, it took me nearly 45 minutes and going up to a supervisor to get them to finally honor their own policy.
Had it not been for the gift card I would have simply purchased it at Amazon, but when they tried to back-peddle on their own policy, it became a matter of principle.
I just don't understand why they try to pull this crap. If you don't want to price match, don't make it part of your policy.
Rant over.
I decided on a camcorder that I wanted for $328 and like I always do, I looked for the best price I could find. Turns out Amazon had it for $278 so I read Dell's price match policy and saw that Amazon was one of the companies they matched.
I started a chat session and ask them to match the price and they said that they would not because it said there was only 1 left at Amazon and their policy excludes "limited quantities". Seemed like a excuse not to honor the price match but I did find it in the small print.
Later I found the same item on Walmart.com, also for $278. No limited quantity on this one so I called Dell to get them to price match. This time they tried to tell me that they could only knock off $9. When I ask why, he gave me some BS about how they can't go below a certain margin. I proceeded to read him word for word off the website what their policy was.
Long story short, it took me nearly 45 minutes and going up to a supervisor to get them to finally honor their own policy.
Had it not been for the gift card I would have simply purchased it at Amazon, but when they tried to back-peddle on their own policy, it became a matter of principle.
I just don't understand why they try to pull this crap. If you don't want to price match, don't make it part of your policy.
Rant over.