shooter521
Certified Glock Nut
So, the night before the Magpul handgun course, I pulled my Glock 17 out of the safe and noticed that the back of the Meprolight adjustable rear night sight was moved all the way to the right. I figured it had gotten bumped somehow, and I'd just adjust it back over. I applied the adjustment tool and started turning; there were audible clicks, but nothing moved. If I pushed the adjustable part of the housing over with my finger, it would center, but then it would snap back to the right as soon as I took the pressure off. WTH, over? I had adjusted the sight ONCE after installation (to get it zeroed), and that was it. I had put about 1500 rounds through the gun since then with no issues at all. To make things worse, I dug up the original packaging for the sights, and discovered that I'd never sent in my warranty registration, nor had I saved the receipt from when I purchased the sights back in May of last year. 
So with no other recourse, I called Kimber (importer for Meprolight) and left a message explaining the problem and asking someone to call me back. Got a return call within a few hours, and the customer service rep said to fill out as much of the warranty card as I could, and send it and the rear sight back in the original packaging, and they'd submit it as a warranty claim.
Well, I procrastinated, and finally got everything sent out on 5/28. Today (6/7), I received a brand-new rear sight in the mail. No fuss, no charge, no questions asked.
Can't ask for any better than that!
So with no other recourse, I called Kimber (importer for Meprolight) and left a message explaining the problem and asking someone to call me back. Got a return call within a few hours, and the customer service rep said to fill out as much of the warranty card as I could, and send it and the rear sight back in the original packaging, and they'd submit it as a warranty claim.
Well, I procrastinated, and finally got everything sent out on 5/28. Today (6/7), I received a brand-new rear sight in the mail. No fuss, no charge, no questions asked.
Can't ask for any better than that!
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