Done with PSA

[Magneto]

Back in July I placed an order for ammo. Three different calibers. The 9mm and .38spl shipped within a few days. The 5.56 didn't. Now it's over two months later and it still hasn't shipped and it shows in stock. The virtual help agent is completely worthless and my messages have gone unanswered. So at this point I consider my $45 stolen. So I will not be doing any more business with PSA and that doesn't bother me. Just take this into consideration when purchasing from them.

 

[keeph8n]

I’ve spent tens of thousands with them. Zero issues. Any issues I have ever had has always been handled by phone customer support or email.

Will continue to buy without blinking an eye

 

[Mgderf]

Back in July I placed an order for ammo. Three different calibers. The 9mm and .38spl shipped within a few days. The 5.56 didn't. Now it's over two months later and it still hasn't shipped and it shows in stock. The virtual help agent is completely worthless and my messages have gone unanswered. So at this point I consider my $45 stolen. So I will not be doing any more business with PSA and that doesn't bother me. Just take this into consideration when purchasing from them.

Did you pay with a credit card?
You can always dispute the charges.

 

[firecadet613]

Back in July I placed an order for ammo. Three different calibers. The 9mm and .38spl shipped within a few days. The 5.56 didn't. Now it's over two months later and it still hasn't shipped and it shows in stock. The virtual help agent is completely worthless and my messages have gone unanswered. So at this point I consider my $45 stolen. So I will not be doing any more business with PSA and that doesn't bother me. Just take this into consideration when purchasing from them.

Call and speak with someone.

 

[Cameramonkey]

Call and speak with someone.

This. While it may not be the easiest to find someone via phone, it can be done.

Sometimes you just have to put in a little more effort than an introvert is willing to give. (assuming why you havent called and yelled at anyone yet LOL)

 

[Sc1873]

Been a customer for years, a while back they messed and sent a can of 556 ammo instead or 308, they sent me the correct item I ordered and said keep the can of 556. I also had a set of pin punches from them one broke (my fault) they warranted it sent complete new set didn’t want the broken one.