UPDATE-ATI- Customer service- NOT/MAYBE?
In April of this year, I bought an AR 15 (.410ga) upper on GunBroker. This upper was manufactured by Safir Arms in Turkey, and imported by American Tactical Imports.
From day one I had failure to extract problems, which resulted in double feeds and jams. Paperwork recommended a specific ammo (ATI ammo, imagine that!) so I purchased some of that, to no avail.
I contacted ATI customer service in May and they told me I would have to return the upper for warranty service. I packed it up and mailed it off on the 2nd day of May, WITH assurances that I would have a working rifle in time for deer season.
May turned to June, then June to July, and no word. I called ATI customer service and they told me they weren't sure where my upper was because they had to send it back to the manufacturer (in Turkey?).
I called Safir Arms, and was told that I sould have my upper back in two weeks or less. COOL!
Two weeks turns into three, then three into four, so I tried to contact Safir Arms again. Daily phone calls for more than two weeks went unanswered. No replies to emails, NOTHING.
So I re-contact ATI customer service. They seemed genuinely concerned now, now that I'm fit to be tied. I was told in July that ATI has LOST my upper! They can't find it, have no idea where it ended up, but that they would replace it with a new upper.
O.K. at least we're getting somewhere.
Three more weeks go by with no upper, so I call ATI again. "We'll check, and call you back tomorrow". I heard that three times in two weeks, before I finally got an answer that my upper had shipped.
September rolls around and still no upper, so I call AGAIN.
"You should have received it by now".
Finally got my replcement upper in the mail on Nov. 1st, and just in time for deer season! The I realize, "Huston, we STILL have a problem"!
They sent me an upper, but NO BOLT OR BOLT CARRIER!
I called customer service back. NOW they tell me I need to send my REPLACEMENT upper BACK TO THEM, just so they can install a bolt and bolt carrier!
Well, deer season has come and gone, and I STILL don't have my upper, an explaination of the problems, or even an "I'm sorry...".
Today it's now December 8th, 2011. It's been more than 6 months since I sent my upper in for warranty repairs/replacement.
I would HIGHLY suggest you avoid a need to have dealings with ATI customer service.
In April of this year, I bought an AR 15 (.410ga) upper on GunBroker. This upper was manufactured by Safir Arms in Turkey, and imported by American Tactical Imports.
From day one I had failure to extract problems, which resulted in double feeds and jams. Paperwork recommended a specific ammo (ATI ammo, imagine that!) so I purchased some of that, to no avail.
I contacted ATI customer service in May and they told me I would have to return the upper for warranty service. I packed it up and mailed it off on the 2nd day of May, WITH assurances that I would have a working rifle in time for deer season.
May turned to June, then June to July, and no word. I called ATI customer service and they told me they weren't sure where my upper was because they had to send it back to the manufacturer (in Turkey?).
I called Safir Arms, and was told that I sould have my upper back in two weeks or less. COOL!
Two weeks turns into three, then three into four, so I tried to contact Safir Arms again. Daily phone calls for more than two weeks went unanswered. No replies to emails, NOTHING.
So I re-contact ATI customer service. They seemed genuinely concerned now, now that I'm fit to be tied. I was told in July that ATI has LOST my upper! They can't find it, have no idea where it ended up, but that they would replace it with a new upper.
O.K. at least we're getting somewhere.
Three more weeks go by with no upper, so I call ATI again. "We'll check, and call you back tomorrow". I heard that three times in two weeks, before I finally got an answer that my upper had shipped.
September rolls around and still no upper, so I call AGAIN.
"You should have received it by now".
Finally got my replcement upper in the mail on Nov. 1st, and just in time for deer season! The I realize, "Huston, we STILL have a problem"!
They sent me an upper, but NO BOLT OR BOLT CARRIER!
I called customer service back. NOW they tell me I need to send my REPLACEMENT upper BACK TO THEM, just so they can install a bolt and bolt carrier!
Well, deer season has come and gone, and I STILL don't have my upper, an explaination of the problems, or even an "I'm sorry...".
Today it's now December 8th, 2011. It's been more than 6 months since I sent my upper in for warranty repairs/replacement.
I would HIGHLY suggest you avoid a need to have dealings with ATI customer service.
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