-1 FN Service

[Hoosier Gun Coat]

I have left 3 messages and sent an email. No response. Pretty pathtic considering what they charge for their guns.

 

[shooter521]

What are you needing from them?

Oh, and that's just one of many reasons why I didn't buy a SCAR...

 

[PatriotPride]

I was looking at an FS2000...what's the situation?

 

[Hoosier Gun Coat]

I have an FNAR that I have refinished. The forearm has 3 rails mounted to it. The rails attach to the forearm with a screw and helicoils. Some of the helicoils came out so now I can't get the rails back on. I have tried two sizes of metric helicoils, none fit. I can't get FN to call me back so I can either order some or let me know what size to get. The gun is finished I just have to remount the rails. Frustrating.

 

[4PWW9]

I think the threads are M5x.08.
I've had similar problems getting thru to their customer service people in the past but once I did they took care of me. However FN blows when it comes to ordering spare parts alot of the time. It's impossible to get some things, like M249 parts.

 

[U.S. Patriot]

I'm surprised by that. I frequent the FN forums. From what I have read, everyone has had great luck with their customer service. I have two of their pistols, but I have not had to deal with them. So I have no personal experience.

 

[Cru]

I'm sorry you are having issues.

I know this won't help your situation, but it may make you feel a LITTLE better...

The FN customer support team was changing offices not too long ago so there may be some delay/interrupt in their service. I'm not saying they shouldn't get back to you, I'm just offering some information that I got from a guy that works in CS.

I have a personal email of one of the FNH CS guys if you want it, he was VERY cool to me and my wife. PM me if you want it, I don't want to just post it on the boards.

 

[The Keymaster]

Give this a try. Bob as been really good about handling issues.

Customer Service:
Bob Ailes
Customer Support Manager
703-288-3500 ext. 122 <-- Best way to contact FNH
roberta@fnhusa.com <-- Least reliable way to contact FNH

 

[Hoosier Gun Coat]

Give this a try. Bob as been really good about handling issues.

Customer Service:
Bob Ailes
Customer Support Manager
703-288-3500 ext. 122 <-- Best way to contact FNH
roberta@fnhusa.com <-- Least reliable way to contact FNH

Been there done that.

 

[Hoosier Gun Coat]

I think the threads are M5x.08.
I've had similar problems getting thru to their customer service people in the past but once I did they took care of me. However FN blows when it comes to ordering spare parts alot of the time. It's impossible to get some things, like M249 parts.

The first size I tried was an M4 x.07. The internal thread seemd ok but the external diameter was too big.

 

[Hoosier Gun Coat]

Now they want me to send the entire gun to them to replace the forearm...free of charge. That means I'd have to refinish the forearm AGAIN plus wait 6-8 weeks for them to send it back. WHY CAN'T I JUST GET A FRIGGIN HELICOIL????