INGO, I come to you to rally support against "the man". I am having a problem with Panasonic, specifically their TV division, but I'm willing to bet that we can cause loss of sales in other divisions as well. Lets show them that screwing one customer doesn't only lose them one customer.
My problem stems from a simple missing part, that they will not send to me over an arbitrary time frame to request a part I didn't know I was missing until now.
I have posted the story on facebook, and am gaining some support there, but I want to make my issue known to more people. If anyone doesn't have facebook and wants to know more, let me know and I'll post more of the conversation.
Thanks for your help!!
https://www.facebook.com/Panasonic/posts/10151282967924311
My problem stems from a simple missing part, that they will not send to me over an arbitrary time frame to request a part I didn't know I was missing until now.
I have posted the story on facebook, and am gaining some support there, but I want to make my issue known to more people. If anyone doesn't have facebook and wants to know more, let me know and I'll post more of the conversation.
Thanks for your help!!
https://www.facebook.com/Panasonic/posts/10151282967924311
I posted this on the VIERA TV Facebook, but figured since it's been a week with nothing more that a sympathetic Facebook response I'd post it here as well. If I don't find resolve soon you will have lost a customer for life.
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I would just like to say how disappointed I am in your customer service. I bought a 65" GT30 in March when I moved into my new house. Hooked everything up via HDMI cables and that was that. Today I bought some speakers that I wanted to hook up via optical cable. I figured this would be no problem because there was an optical jack on the back. Well apparently your jack isn't the standard connecter and it needs an adapter, I figured that out after about an hour of searching online and looking though the manual. Come to find out that I was supposed to get 6 different adapters with my TV and I got ZERO.
I called customer service and got transferred to the parts dept where they wanted me to pay $50 per adapter that should have been included with my TV purchase. I called customer service back and talked to another rep, her supervisor, and then the supervisor's supervisor. I got the same BS answer each time, that I had to request the cables (THAT I DIDN'T KNOW EXISTED), within a month of purchase. How can I request something I didn't need/know existed within a month?!
My "complaint/issue" is now being sent up to the "executive level" where I am hoping it doesn't fall on def ears. I am also posting here hoping for some resolve. All I want are the adapters that I should have gotten with the TV, specifically the optical audio one, but I want to make sure I get them all so I don't run into this problem down the road if/when I expand my entertainment setup and find other problems with connections.
I have been a loyal Panasonic Viera customer for the last 5 years, at least. I have 2 Viera TVs and have recommended them to family and friends whenever they ask which brand to buy. However, after having a minor problem like this escalate into the fiasco it has now become, I am having serious second thoughts.